Clients expect you to you communicate in predictable ways that satisfy their needs. A successful communications program helps to affirm your value and reinforce your relationships. If your firm doesn’t have clear policies about client service and communications, you are exposing the firm to the risk of losing clients.
Ask yourself these questions:
You are building a brand. Not only do your clients and prospects continually evaluate your product, they develop an awareness for your brand through the quality of the services you promise, as well as the quality of your interactions with them. LEBA believes that a firm's brand is elevated by a firm culture that values client service and which develops policies and practices around it.
LEBA helps you establish a systematic approach to standard deliverables and communications so that you consistently meet expected norms. We also work with you to plan for and execute custom communications that meet unique client needs or requests, and those that must address specific events.
These capabilities become part of your firm's service model.
However, you also need to have the capacity for customization.
LEBA specializes in developing client service and communications strategies that improve your firm’s client management standards and practices. They are designed to enhance client relationships. They become a signature of your firm’s culture. They make managing your firm easier, and make it possible to absorb growth more readily.
LEBILLETASSOCIATES@GMAIL.COM / 201-390-5506